How to complain
You can complain in whichever way is easiest for you:
- Email: info@skykitefinance.com, with "Complaint" in the subject line
- Phone: +971 52 871 6915
- In writing or in person: Office US-062, Urban Sky Business Center, S2 Floor, Burjuman Business Tower, Dubai
Please tell us your name, how to contact you, your reference number if you have one, what went wrong and what you would like us to do. Copies of any relevant messages or documents help. Making a complaint is free.
What happens next
- We acknowledge your complaint within 2 working days and tell you who is handling it.
- A senior member of the team looks into it, where possible someone who was not involved in the matter.
- We send you a full written response within 15 working days. If we need longer, for example because we are waiting for information from a bank, we tell you why and when you can expect our answer.
Our response explains what we found, whether we uphold your complaint, and what we will do to put things right. We keep a record of every complaint so we can learn from it.
Complaints about a bank
If your complaint is about a lender's decision, terms or service, we can help you raise it with that bank. Banks in the UAE have their own complaints procedures. If a bank does not resolve your complaint, you can take it to Sanadak, the UAE's independent ombudsman for banking and insurance.
If you are not satisfied with our answer
You can take your complaint to the consumer protection service of the Dubai Department of Economy and Tourism, which licenses our business. If your complaint relates to a property transaction or to our registration with RERA, you can also contact the Dubai Land Department. Using these routes does not affect your legal rights.